Properly
Vacation rental management is surprisingly complex. Managing vacation rental properties involves coordinating a complex network of people, tasks, and schedules. Property managers need complete visibility across multiple properties, while service providers—including cleaners, inspectors and maintenance technicians need clear instructions, accurate schedules, and an efficient way to communicate progress.
Before Properly, many of these day-to-day operations relied on spreadsheets, phone calls, text messages, and disconnected tools. This fragmented workflow often resulted in missed tasks, inconsistent cleaning standards, delayed maintenance, poor communication, and ultimately a negative guest experience.
The Challenge.
My challenge as a product designer was to create a platform for both property managers and service providers that connected them within a single, intuitive ecosystem. The goal was to simplify operational workflows, improve real-time visibility, standardise quality across every property, and create an experience that was easy to use for people with varying levels of technical expertise.
Persona 1
Persona 2
The web app brings together everything Property Managers need to coordinate people, properties, and tasks in one intuitive experience. Making property management simpler, clearer, and far less stressful.
The mobile app experience for Service Providers was designed to make every job simple, clear, and easy to complete on the go, while helping them build their reputation and discover new opportunities.
Less Mess. Real Impact.
The impact went beyond just a clean interface. It shows how the Properly gave a better experience for Property Managers and Service Providers which translated into measurable results.
For more information about this project check out the website here.
0478 053 620
Melbourne, Victoria